Resume

 

Michael Scarlata

Springfield, VA 22152

571-205-0269

scarlatamd@aol.com

                                                   Professional Summary                                                 

Throughout my years of hands-on experience, I have gained a thorough and detailed understanding of the Data Center Hardware and Leadership Principals that top companies worldwide, have come to adopt. With my high attention to detail and overall knowledge, combined with my vast experience, I am an asset to any organization in need of my specialized skills. I am looking for a challenging and rewarding position which utilizes my vast leadership experience combined with my superior technical ability to completely facilitate and achieve the company objectives.

                                                                 Skills                                                                

·   Data Center Customer Support ·   Network Operations & Service Management ·   Hardware Installation - Rack and Stack ·   Cabling - Fiber Optics ·   Teamwork / Collaboration ·   Hardware Troubleshooting ·   Staff training ·   Supervisor

·   Leadership – up to over 150+ Technicians ·   Shipping and receiving ·   Safety and compliance ·   Project Management ·   Vendor relationship management ·   Staff management ·   Scheduling ·   Policy and procedure modification

 

                                                         Work History                                                         

Data Center Operations CONTRACTOR, 11/2018 to 03/2019

Alorica - ITC – Sterling, VA

• Support coordination and implementation of new and existing data infrastructures including
• Installing, upgrading, cabling and maintenance of hardware and equipment at assigned data centers.
• Partner with off-site staff (e.g., Engineers, IT department staff, etc.) to provide on-site information to answer questions and assist with equipment installation, upgrading, cabling or technical maintenance.
• Partner with Facilities staff to provide IT power requirements and requests in the assigned data centers.
• Provide variety of information such as measurements, status of equipment, placement of telecom and computer cables, as requested, to support the design and performance of the data center.
• Monitor and respond to basic equipment issues with a sense of urgency, escalating to supervisor those issues outside of employee's control.
• Provide tape backup support for the tape library systems.
• Create and Update all floor plans which annotate location of equipment, cabling, connection points, and capacities for power and air conditioning equipment ensuring to adhere to departmental standards.
• Perform all shipping/receiving and storage of Data Center equipment in the assigned data centers.
• Emergency/Disaster Recovery Plan - Verify the components of the emergency power back-up systems are in place and
• Implement emergency/disaster recovery plan as directed.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
• Image and deploy computers.
• Accurately process and record service requests and incident transactions using a computer and designated tracking software.
• Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software.
• Escalate problems (when required) to the appropriately experienced technician.

Senior Project Coordinator CONTRACTOR, 11/2017 to 11/2018

World Bank – Ashburn, VA

• Established and managed an Operations Team responsible for the planning, installation, maintenance and operation of IT hardware and supporting infrastructure at scale.
• Worked in a highly; technical, dynamic, hands-on environment and demonstrated ability to naturally leverage technology to manage and grow environments effectively.
• Responsible for delivery of World Bank products and services and for ensuring operational delivery through collaboration and partnership with both remote and local organizations.
• Responsible for leading Public Relations, Public Policy and Site Operations Management on behalf of The World Bank Group by managing the ongoing relationships with local, regional and international entities.
• Worked with peer organizations and 5 regional teams that affect and deliver services to datacenter operations such as network operations, project management, facilities/maintenance management, logistics and supply chain operations to successfully deliver and maintain datacenter capacity to support ongoing business growth.
• Built and trained a diverse, world-class operations team, developing both the technical capabilities and leadership qualities of individual contributors and managers.
• Assisted and supported the Site Selection, Design and Construction Teams, as necessary with the development of the project site, from groundbreaking through construction and hand-off.
• Collaborated with Managers in sites throughout the world to optimize processes and approaches in a consistent way to allow The World Bank Group to grow effectively.
• Found creative ways to keep operating costs to a minimum including the development and management of budgets and business plans.

Datacenter Operations CONTRACTOR, 05/2016 to 05/2017

Artech/Allergan – Ashburn, VA

• Build and lead a diverse, world-class datacenter operations team, developing both the technical capabilities and leadership qualities of individual contributors and managers.
• Prioritize and assign trouble tickets to data center technicians and operators.
• Routinely review ticket queue for large events and address a
• Coordinate change management resources.
• Guide, train and educate data staff on the best practices related to all service owner issues.
• Manage and deliver mid-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Manage a diverse team of data technicians with varying skills.
• Provide weekly report to the data center manager.
• Maintain the on-call schedule coordinating absence and vacations.
• Recruit and train 150+ data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Write and deliver performance reviews for staff.

Senior Datacenter Technician, 05/2013 to 05/2015

Ticketmaster – Ashburn, VA

• Direct junior technicians in the Installation and troubleshooting of Data Center equipment.
• Develop Documentation of Standard Operating Procedures, (SOP's).
• Assist in planning and general maintenance of systems in 3 co-location facilities.
• Troubleshoot and fix server issues.
• Ensure that all cabling follows group standards such as ITIL, BICSI, OSHA, TIA/EIA, ISO, etc.
• Manage problems dispatched by systems support analysts (NOC group).
• Maintain site facilities needs according to health and safety requirements.
• Creating & Management of Documentation, Reporting, and Metrics.

Datacenter Engineer CONTRACTOR, 10/2012 to 02/2013

HostVentures – Sterling, VA

• Troubleshoot layer 1 LAN and WAN connections.
• Hardware maintenance on mission critical systems.
• Inventory control for all equipment, components and
• Planning and coordinating equipment moves and new equipment installations.
• Documentation of operations and procedures in detail.
• Proactively and independently work on 5 projects and 5 programs as needed.

Datacenter Technician CONTRACTOR, 04/2012 to 10/2012

Raging Wire – Ashburn, VA

• Assisted in planning, organizing and facilitating the building and later the opening Ashburn Data Center.
• Responsible for Documentation of operating standards / procedures for the Data Centers, (SOP's, MOP's, etc.).
• Installed, maintained and repaired all Windows software on desktop and laptop PC's.
• Managed company's Active Directory adding and removing users, computers, networks and assigning and adjusting required permissions.
• Managed Event monitoring tools and ticket queue to resolve operation tickets within SLA parameters.
• Performed initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
• Provided customer service, troubleshooting, as well as incident escalation for all servers in the 24 x7x 365 OCC environment and acted as escalation point.

Datacenter Engineer CONTRACTOR, 08/2011 to 04/2012

Hewlett-Packard – Ashburn, VA

• Escort customers to their equipment; assist the customer according to their contra
• Using standard test equipment, troubleshoot wiring schematics, signal diagnostics, and inter-networking operations.
• Assist Manager in technician training; serve as technical mentor for Technicians.

General Foreman Logistics Specialist, 07/07/2010- 01/23/2011

Insight Global – Alexandria, VA

• Tasks involved managing 150 Technicians in the installation,
• Testing, and Certification of a large LAN, (Local Area Network), for the Government Contract, BRAC, (Base Realignment and Consolidation).
• My duties included assisting Supervisor in Technician training;
• serve as technical mentor / role model for Technicians. And most importantly I was
• responsible for all materials ordered, used and needed as the contract moved along.

 Data Center Technician, 08/2005- 06/06/2010

Switch and Data – Vienna, VA

• I am in the front line of Customer and Technical Service in a Central Office Data Center Environment;
• I must answer customer questions,
• respond to customer service requests, and
• solve problems.
• Answer customer telephone and email, open tickets and escalate problems as required.
• Perform remote hands services for customers.
• Report current status via the ticketing system, shift reports, and e-mail.
• Escort customers to their equipment; assist the customer according to their contract.
• Install cross connects, then terminate, test, and label them.
• Install IX network racks, shelves, power strips, and circuits for customer use.
• Using standard test equipment, troubleshot wiring schematics, signal diagnostics, and internetworking operations.
• Perform preventative and routine maintenance.
• Assist Supervisor in Technician training; serve as technical mentor for Technicians.

Network Design Engineer, 09/2000 - 07/2005

Advanced Telecom Group, Rockville MD

• I designed the Installation of Network paths between equipment to facilitate the Provisioning Department.
• I conducted equipment inventory in Xpercom Database and designed all the DS0, DS1, DS3 and OC-3/ 0C-48 Paths between equipment and between Central and Collocation Offices.
• I designed, modified, updated, and maintained Circuit Layout Records, Circuit Facility Assignments, Circuit Segments, Cable Paths, Cross- Connects, and Leased Facilities in Granite's Xpercom Database.

Senior Telecom Engineer, 09/1999 - 5/2000

ConnectUS Systems Integration, Chantilly, VA

• I performed Detail Engineering and Quality Assurance for all telecommunications network work performed by NEC and their sub-contractors at AT&T or Verizon Central offices, nationwide.
• I coordinated between the customer and workforce in site planning/surveying,
• technical assistance,
• progress documentation,
• team leadership, and
• quality assurance as well as
• network testing/certification.

Cable Installation Technician Supervisor   03/1988 - 08/1999   

American Systems Corporation, Chantilly, VA

• Supervised teams of technicians in the installation of many large and complex Network systems in support of S. Departments of State and Defense, Central IntelligenceAgency.
• Installed Cisco Routers, Bay Networks Equipment and Motorola Modems.
• responsible for installing, terminating and testing these Networks.
• Supervised 150 technicians in assembling, cabling, and installing, equipment of AT&T's World-Net Internet Network Cabinets
• Cisco Routers, Bay- Networks Routers and Hubs, U.S. Robotics Modems and Shelves, and Clarent Voice- Over-IP equipment.
• I traveled with technician teams, (E.F.&I.), nationwide to integrate and
• Quality Assurance of AT&T's World-Net Network Cabinets with many National Central Offices.
• Coordinating with AT&T's on-siteworkforce,
• Installed World-Net Cabinets and equipment. I then
• tested and certified their Network.
• coordinated between the customer and workforce
• site planning/surveying,
• technical assistance,
• progress documentation,
• team leadership, and
• quality assurance as well as
• network testing/certification.

                                                             Education                                                            

Associate of Applied Science: Business, 1988

Northern Virginia Community College - Annandale, VA

                                                          Certifications                                                         

• ITIL Foundation v3 - IT Service Management.
• ITSMS Service Management Certification - ITS Change Management
• MCSE - Microsoft Certified Systems Engineer.
• MCP - Microsoft Certified Professional.  
• Siecor (Siemens & Corning) - Fiber-Optics Architectural Design.                                         
• Verizon – BellCore Installation Practices and Procedures.
• Dell Server Systems - Dell Service Support and Dell Blade Servers
• HP Certified Professional - Servers - HP Self Dispatch, and HP Blade Servers.
• AT&T – Central Office Installation Specifications and Safety Awareness.                                       
• Ortronics – Coaxial, Twisted Pair Installation, testing and troubleshooting via.
• Amp – Coax, Fiber Optics Connectors, Splice, termination and testing.
• ITSMS Remedy Certification - Create and Manage Remedy.

 

 

 

ADDITIONAL INFORMATION

    During my 20 years in the IT Industry, I have gained a thorough and practical understanding of Networking to include Central Office Technical Installation principles that many IT companies nationwide have come to adopt. From Customer/ Technical Service, Network Design, Detailed Engineering, and Quality Assurance to hands-on Installation and Certification, I am an asset to any organization in need of my specialized skills.

 

REFERENCES

Richard Wannal, American Systems Supervisor 571-243-8991

Steve Davis, Switch and Data Site Manager 703-928-1644

Raymond Hepburn, Switch and Data Technician 703-376-1369

Jim Coffinberger Switch and Data Technician 703-403-3339